Rich Communication Services (RCS); is a modern messaging protocol designed to replace traditional SMS and MMS. RCS brings a host of advanced features to standard text messaging, such as high-resolution photo and video sharing, read receipts, typing indicators, and group chats. It’s essentially a bridge between traditional SMS and modern messaging apps like WhatsApp and…
Detailed Overview of TCCCPR 2018 The Telecom Commercial Communication Customer Preference Regulation (TCCCPR) 2018, introduced by the Telecom Regulatory Authority of India (TRAI), is a comprehensive framework designed to curb Unsolicited Commercial Communications (UCC) and protect consumers from spam. Here are some key aspects of the regulation: Objectives Key Features Registration Process Consumer Protection Measures…
In today’s digital age, businesses are constantly seeking innovative ways to connect with their customers. WhatsApp Business Account (WABA) offers a powerful platform to streamline communication and build stronger customer relationships. Here’s a step-by-step guide to help any enterprise set up a WABA for effective customer engagement: Step 1: Download and Install the WhatsApp Business…
In today’s competitive business landscape, customer engagement is paramount. Companies are constantly seeking innovative ways to connect with their audience, build lasting relationships, and ultimately drive customer acquisition. Dove Soft, a leading provider of Communication Platform as a Service (CPaaS) solutions, is at the forefront of this revolution, helping businesses achieve their customer acquisition targets…
Navigating Change: The past decade has witnessed a remarkable transformation in business messaging, driven by technological advancements, changing consumer expectations, and the need for more efficient communication. From traditional methods to sophisticated digital platforms, the evolution of messaging has reshaped how businesses interact with customers and manage internal communications. The Early Days: Traditional Communication Methods…