LLM-Powered Chatbots: Hype vs Reality for Customer Engagement
Over the last two years, Large Language Models (LLMs) have reshaped how businesses think about automation and customer experience. From GPT-style assistants to sophisticated WhatsApp bots, the industry is flooded with bold promises—“human-like conversations,” “instant resolution,” “self-learning bots,” and more. But between the sweeping hype and the actual results businesses achieve, there lies a wide…